Customer Care

Welcome to EmbroideredForBaby.com. We want to do everything we can to offer you the best online shopping experience.

Please feel free to email us anytime for assistance
customercare@embroideredforbaby.com

Call us toll free at 1-888-504-9093 or 720-384-4941
Monday-Friday 9am - 5pm Mountain Time (2 hours behind the Eastern Time).

You may also contact us by mail

Embroidered for Baby
6516 S Riviera Way
Aurora CO 80016



Shipping


Most in-stock items - including persoanlized items - ship the same day or the next business day.

We ship to all U.S. States, APO/FPO, U.S. Territories, and Canada.

We are pleased to offer Free Standard Shipping for U.S. orders over $75.



Standard Shipping

Standard shipping is a flat rate of $5.95
USPS First-Class - less than 13 ounces
USPS Priority mail - 1 pound - 4 pounds
FedEx Ground / Home Delivery - 4 pounds and over

- US Postal Service First-Class / Priority Mail : within the U.S. including Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO, FPO and P.O. Box addresses.
In most instances estimated delivery time is 2 - 4 business days.
Delivery Confirmation number will be provided when your order is shipped.

- FedEx Ground / Home Delivery : not available to P.O. Box addresses
In most Instances delivery time is 2 - 4 business days. Tracking number will be provided.



Expedited Shipping - FedEx 2 Day

Orders shipped via FedEx 2 Day should arrive at your home within 2 business days (Mon - Fri).
There are no FedEx 2 Day delivery available to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO, FPO and P.O. Box addresses.
Tracking number will be provided when your order is shipped.

Order SubtotalFedEx 2 Day
$0.01 - $25.00$23.95
$25.01 - $50.00$27.95
$50.01 - $75.00$31.95
$75.01 - $100.00$35.95
$100.01 - $150.00$39.95
$150.01 +$45.95




Ship to Canada

We ship orders weighing 4 pounds and less via USPS First Class Mail International (speed varies), and orders weighing over 4 pounds via USPS Priority Mail International (6 - 10 days).

No tracking number is available.

You may have to pay import taxes, customs duty, etc. These charges are separate from shipping charge.

Order Subtotal Ship to Canada
$0.01 - $25.00 USD$8.95 USD
$25.01 - $50.00$12.95
$50.01 - $75.00$16.95
$75.01 - $100.00$22.95
$100.01 +$26.95





Payment


We accept Visa, MasterCard, Discover, and PayPal.

For your security, your billing address must match the information that appears on your credit card monthly billing statement




Tax


Orders shipped to Colorado are charged 8.1% sales tax.
Orders shipped to outside of Colorado will not be charged sales tax.


Return


We want you to be fully satisfied with every item that you purchase from us. If you are not happy with your purchase, you may return it within 30 days of delivery for a full refund of the purchase price or exchange.

Shipping charges and gift-wrapping are not refundable. Return shipping costs are the responsibility of the customer unless the item is damaged or defective. Items must be returned unused with all original packaging.

Returns may only be credited back to the card used to make the original purchase. Gifts may be exchanged, or returned for store credit.

Personalized items cannot be accepted for return, unless there is product defect. we cannot be responsible for incorrect information provided to us on your order so please be sure to carefully check all spellings.

No Return Authorization Number is needed.
No restocking fee.
Simply return the item along with your invoice, packing slip, or email order summary to

Embroidered for Baby
6516 S Riviera Way
Aurora CO 80016

Please, Indicate whether you would prefer a refund, store credit, or exchange.
  • refund : we will credit back to the card used to make the original purchase.
  • store credit : we will email you a coupon code.
  • exchange : for the same item in a different size or a different item of the same value. we will send out a replacement item. Additional shipping fee will apply.



Cancellation


If you'd like to cancel your order, please call us toll free at 1-888-504-9093 or 720-384-4941, Monday-Friday 9am-5pm Mountain Time.
We work to ship your order as quickly as possible. For this reason, there is no guarantee that your order can be changed or canceled after it has been placed.


Gift wrapping & Free gift message card




(Click image to enlarge)

We provide a gift wrap service at a cost of $8.95 to wrap your entire order.

You can add a gift message during checkout. A hand-written, complimentary gift card will be included with your gift order at no additional cost.




Security


EmbroideredForBaby.com is hosted by Yahoo! Store. Our web site uses industry standard SSL (secure socket layer) to encrypt all of your personal information.


Privacy Policy


EmbroideredForBaby.com is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Any information that you provided including your name, address and credit card information are used strictly for the purpose of fulfilling your order. Embroideredforbaby.com will never sell, trade, or share any customer or gift recipient e-mail address or personal information to any third party.